FAQ

SHIPPING

DOMESTIC: We aim to ship everything in 1-2 business days once an order has been placed. Standard shipping usually takes 5-7 business days. Express shipping usually takes 1-3 business days.

INTERNATIONAL: Shipping times can vary depending on country or location, but we aim to ship everything in 1-2 business days once an order has been placed. International delivery time is usally 10-20 business days from date of lodgement.

Once your order has been dispatched, you will receive an email containing your tracking number and order details. We ship with Australia Post.

PAYMENT OPTIONS

Afterpay, Visa, Mastercard, Amex, Paypal

REFUNDS

We do not offer cash refunds for change of mind. Although, we are more than happy to exchange your item/s for store credit or a different item.

Shipping costs for ‘change of mind’ or exchanges will not be refunded.

 

Any questions please email: info@coldwavestore.com.au